Shipping & Returns Policies
Where Zosia Ships
We ship to US delivery addresses within the contiguous 48 states. Zosia just launched in the US and currently does not ship internationally.
Placing an Order and Order Confirmation
Once you submit your order online, you will receive an email confirmation that your order has been successfully placed. This confirmation will include your order number. Please make sure your shipping address is correct, as we are unable to redirect products once an order is placed.
We ship Monday-Friday only during normal business hours. Orders will not ship over the weekend. Please allow 2 business days for us to receive and process your order.
We reserve the right to hold orders or delay shipping if product is temporarily out of stock, or there is any problem or concern with the information provided during the order process. We will make reasonable efforts to notify customers of any delays.
Estimated shipping and delivery dates are based on the shipping options you choose.
We offer shipping options through USPS and UPS. Depending upon which option you choose, we estimate shipping costs for you.
UPS/USPS Ground: Guarantees Delivery within 2-6 business days in the continental United Sates.
UPS Two Day: Delivery within 2 business days to most U.S. locations.
UPS Standard Overnight: Guarantees next business day delivery by 3:00 pm.
Free Shipping: Ground only
Sales tax will be charged on merchandise total, where applicable. Taxes are calculated according to shipping destination and itemized on the order.
When you submit your order, you will receive an email order confirmation. Once your order ships you will receive another email with the tracking number. If you have questions about your order please email firstname.lastname@example.org. Please include your order number in the subject of your email.
Canceling an Order
To offer you the best service possible, we begin processing your order immediately. We are only able to cancel or change an order within 24 hours of order submission. Once 24 hours has passed, we are unable to cancel or change orders. For questions contact email@example.com.
Out-of-stock Items & Back Orders
If you order a product that happens to be out of stock, we will notify you via email of the expected in-stock date. The remaining products on your order will ship on time, and the out-of-stock item will ship when available at no extra charge to you.
New, unopened products are eligible for return and a refund of the price you paid for the product. All returns must be post marked within 30 days of original ship date on your order. Products must be unused and in original packaging. Any items that are damaged when we receive them are not eligible for refund. All kits or bundled products must be returned with all components for a full refund.
We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective product) otherwise shipping charges are not refundable. You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable.
Returning an item is at your own risk. You must ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you, or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for refund.
Please use the steps below to return your purchase:
- Please include your packing slip with your return. If you do not have your packing slip, you may print and send your email order confirmation. Please indicate the products you wish to return and the reason on the packing slip or order confirmation. If you do not have your packing slip or email order confirmation, please email us at firstname.lastname@example.org.
- The return must be postmarked within 30 days of the original ship date on your invoice, and the product must be new, unopened and in original packaging.
- Product returns must be shipped to this address:
c/o Return Department
4707 Highway 61 North, #187
White Bear Lake, MN 55110
- We will send you an email once your returned has been processed and accepted.
- Please make a copy of your packing slip or order confirmation and keep it for your records.
- You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please allow up to 15 business days from receipt of returned items to process a return and credit your account. A credit should appear on your statement within 2 full billing cycles.
If you have any further questions, please email us at email@example.com.
All returns must be post marked within 30 days of original ship date on your order. Products must be unused and in original packaging. If more than 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.