Where Zosia Ships
We ship to US delivery addresses within the contiguous 48 states. Zosia currently does not ship internationally.
Placing an Order and Order Confirmation
Once you submit your order online, you will receive an email confirmation that your order has been successfully placed. This confirmation will include your order number. Please make sure your shipping address is correct, as we are unable to redirect products once an order is placed.
We ship Monday-Friday only during normal business hours. Orders will not ship over the weekend. Please allow 2 business days for us to receive and process your order.
We reserve the right to hold orders or delay shipping if product is temporarily out of stock, or there is any problem or concern with the information provided during the order process. We will make reasonable efforts to notify customers of any delays.
Shipping Rates
All orders over $50 are shipped via UPS/USPS Ground for free (within the US).
Estimated shipping costs and delivery vary depending on the weight and item amount of your order and what type of delivery you choose.
We offer shipping options through USPS and UPS. Depending on which option you choose, we estimate shipping costs for you.
UPS/USPS Ground: Guarantees Delivery within 2-6 business days in the continental United States.
UPS Two Day: Delivery within 2 business days to most U.S. locations.
UPS Standard Overnight: Guarantees next business day delivery by 3:00 pm.
Free Shipping: Ground only
If you choose expedited shipping delivery, orders must be placed before 12 PM EST Monday to Friday to ensure the order is shipped out the same day. All expedited orders and/or orders exceeding $200 require a signature upon receipt.
Order Tracking
When you submit your order, you will receive an email order confirmation. Once your order ships, you will receive another email with the tracking number. If you have questions about your order please email customerservice@zosiabeauty.com. Please provide your name and order number on the email or call.
Out-of-stock Items & Back Orders
If you order a product that happens to be out of stock, we will notify you via email of the expected in-stock date. The remaining products on your order will ship on time, and the out-of-stock item will ship when available at no extra charge to you.
Return Policy
New, unopened (or unworn, unwashed if clothing) products are eligible for return and a refund of the price you paid for the product. All returns must be postmarked within 30 days of the original ship date on your order. Products must be unused, unworn, unwashed and in original packaging and/or with tags attached. Any items that are damaged when we receive them are not eligible for a refund. All kits or bundled products must be returned with all components for a full refund.
We will also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective product) otherwise shipping charges are not refundable. You will be responsible for paying for your own shipping costs for returning your product. Shipping costs are non-refundable.
When you return an item please ensure that the item is adequately packaged and, at your option and cost, insured. We are not liable for damage caused by inadequate packaging by you, or if the item is damaged or lost while being returned to us. Items that are damaged when we receive them will not be eligible for a refund.
We only accept returns for items that were purchased on www.zosiabeauty.com.
We make returns as easy as possible. Please contact us at customerservice@zosiabeauty.com and include your order number (found on your packing slip or order confirmation emails). We will contact you with return instructions.
You should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Please allow up to 7 business days from receipt of returned items to process a return and credit your account. Once we credit your account, depending on your bank, it may take a billing cycle for the credit to appear on your billing statement.
If you have any further questions or need any help, please email us at customerservice@zosiabeauty.com.
Late Returns
All returns must be postmarked within 30 days of the original ship date on your order. Products must be unused, unworn and in original packaging. If more than 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.
