Frequently Asked Questions
What is Zosia About?
Zosia is a beauty and health resource for women 40+. Zosia offers the latest news, tips, how-to's, videos and products to help you look and feel the best you can, at the age you are.
For more information on Zosia, visit our About page.
Zosia's editorial content is created by contributing journalists and staff that are experienced at researching and writing on all aspects of beauty, health and life after 40. We offer articles, tips, how to's, videos, interviews, advice columns, surveys and links to leading resources, creating a destination for the latest information tailored to you.
What is Z·Gives?
At Zosia, we believe creating an environment where all women are healthy, happy and confident is most important. We want every woman to have access to the right information and products regarding their beauty and health. To achieve that goal, we plan to support women's wellness causes nationwide.
How do I learn more about the products?
Our product experts understand how women age, and work to design products focused on specific beauty and health concerns that develop as women progress through life. Offering modern products that combine cutting-edge natural plant stem cell technology with advanced scientific actives.
For more information on our product science and standards, visit our About Products page.
How do I pre-order a limited edition or newly announced "coming soon" product?
We are so excited you want to try our new products! You can join our product wait list for any limited edition or newly announced product by visiting the Products page. Once the product is available, we will send you an email letting you know the product is ready to order.
Are Zosia skincare products for all skin types?
Our products are formulated for all skin types and are dermatologist tested, hypoallergenic, non-comedogenic and made without any of the harsh chemicals listed on our standards page. For more information, visit our Product Standards page.
What is the product expiration?
We recommend you use products within 12 months of purchase.
How long will the products last?
How long a product will last depends upon your use of the product. For most products, if you use them as directed, they should last between 2 to 6 months.
How should the products be stored?
To keep products in the best condition, they should be stored in a cool, dry location out of direct sun light. Exposure to excessive heat, cold or direct sunlight may impact the products texture and efficacy.
Where do I find the full ingredient lists for each product?
The full ingredient list is on the products detail page.
Are Zosia products cruelty-free?
All of our formulas are not tested on animals, and do not use animal raw ingredients. The Zosia brand is Leaping Bunny Certified. For more information, visit our Product Standards page.
What safety testing does Zosia use?
All Zosia products follow the strictest standards and are formulated to be hypoallergenic, non-comedogenic and dermatologist tested; products are then sent to a 3rd party laboratory to be safety and allergy tested.
Do you offer samples?
We offer samples from time-to-time on a limited basis. Specific offers for samples will be posted on the website when available.
When is the next Zosia product launching, and how can I be notified?
We are constantly researching beauty and health for women 40+ to bring you the latest products and content. We also seek feedback regularly from our customers. Sign up to participate in our exclusive surveys here.
We will be launching new products soon, sign up for the product wait list here.
Can I sell Zosia products on my own site or store?
Your purchase of Zosia products is only for your personal use. By purchasing Zosia products, you agree not to resell or distribute such products for any commercial purposes. If we believe your order is not for your personal use, it may rejected or canceled.
What are the benefits of the Zosia e-newsletter?
Get the latest news, articles, tips, how-to's, videos, reviews, offers and product updates delivered right to your inbox. You can join our e-news list here.
I am not receiving my e-newsletters.
Please check your spam or junk folder. If it is in your junk folder, you will need to mark it as "not junk." For Gmail users, the e-newsletter may show up in your "promotions" tab. If so, you can click on the newsletter and drag it to your main inbox. Also, once you sign up for communications on our website, make sure that you responded to the Zosia email confirming your email address for our list.
To ensure delivery, please add email@example.com to your contacts.
How do I change my email address?
At the bottom of every e-newsletter, is the option to “Manage Preferences.” You can use this option to change your address for future e-newsletters.
How do I unsubscribe?
You can unsubscribe by using the link at the bottom of every e-newsletter.
Where does Zosia ship?
We ship to US delivery addresses within the contiguous 48 states.
Zosia has just launched in the US, and we currently do not ship internationally.
What are the shipping options?
We offer shipping options through USPS and UPS. Depending upon which option you choose, we estimate shipping costs for you.
UPS/USPS Ground: Guarantees Delivery within 2-6 business days in the continental United Sates.
UPS Two Day: Delivery within 2 business days to most U.S. locations.
UPS Standard Overnight: Guarantees next business day delivery by 3:00 pm.
Free Shipping: Ground only
For full policy details, be sure to visit our Shipping & Returns page.
Orders & Billing
What forms of payment does Zosia accept?
We accept all major Visa (credit and debit cards), Mastercard (credit and debit cards), American Express and Discover (US merchants only). Unfortunately, we do not accept checks, money orders or International credit cards at this time.
When will my account be billed for my purchase?
Your account is billed as soon as your order is accepted and processed.
Why am I charged sales tax?
As an e-commerce company based in the USA, we are required to charge sales tax which may change over time.
Do I need an account to purchase from Zosia?
You do not need an account to purchase from Zosia.
How do I track my order?
Once your order is shipped, you will receive a shipping confirmation email with a tracking number.
Can I change or cancel my order?
Any changes or cancellations to orders must be made within 24 hours of placing the order. Please email firstname.lastname@example.org.
What’s your return policy?
All returns must be processed within 30 days of receiving the order. Product must be returned in original packaging. You will be refunded for the retail price of the product, to your original form of payment. Original shipping charges are not refunded. For full policy details, be sure to visit our Shipping & Returns page.
How do I place a return or exchange?
Email us at email@example.com with your order number, the products you'd like to return and the reason for the return, and we will help you get it processed. A confirmation email will be sent to you as soon as your return has been processed. We do not process exchanges at this time. For full policy details, be sure to visit our Shipping & Returns page.
How long does it take to process a return?
Credit card refunds usually take 7-15 business days to appear on your statement. A credit should appear on your statement within 2 full billing cycles.
What should I do if I receive the wrong or a damaged product?
If you received a product different from the one that you ordered, or the product is damaged, please contact us at firstname.lastname@example.org, and we will ship you the correct product.
I have a question about my return, what should I do?
Contact us at email@example.com. We're here to help!